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App StoreEditor's Review
The EnergyAustralia app is your comprehensive tool for managing your electricity and gas accounts with ease. 🏡 Using the same login as EnergyAustralia’s ‘My Account’ portal, you can effortlessly handle your payments, update personal details, and keep a close watch on your energy usage. This helps you stay on top of your bills and potentially lower them. 💰
Manage Bills and Payments:
View your current bill, payment details, amount due, and any discounts you’re receiving. 🧾 You can also access your billing and payment history, making it simple to track your expenses over time. Paying your bills is secure and straightforward within the app. Set up and manage direct debit to ensure timely payments, and if needed, request a payment extension on your bill (if eligible). ⏰ Plus, you can explore potential savings on other energy plans. Don't miss out—choose to receive push notifications when your latest bill arrives! 🔔
Monitor Electricity Usage:
If you have a smart meter, monitoring your energy consumption is a breeze with the customizable usage graph. 📊 View your gas and electricity usage history to identify patterns and trends. Solar customers can even see how much electricity they've sold back to the grid! ☀️ Overlay temperature data to understand how weather affects your energy consumption and compare your electricity usage patterns to the same time last year. 🌡️
Activity Feed:
Stay informed with a timeline of all your digital interactions with EnergyAustralia. See when you received or paid a bill, direct debit, or installment. Know when you're overdue or when you updated your credit card. Find out about upcoming rate changes or any other relevant announcements. ℹ️
Manage Account Details:
Update your contact and account details without the hassle of calling customer service. ✍️ Easily edit your information and choose to offset 100% of the carbon emissions generated by your household energy usage. You can also update your billing preferences to suit your needs. ♻️
Your feedback is highly valued as the EnergyAustralia app continues to evolve and improve. If you have any suggestions for new features or improvements, or if you encounter any issues, please reach out via email at mobileapp@energyaustralia.com.au. 📧 Alternatively, you can complete the Feedback Survey found in ‘Feedback’ at the bottom of the overview page. Your input helps shape the future of the app! ✨
Features
View current bill and payment details
Pay bills securely within the app
Monitor energy consumption with graphs
See electricity sold back to the grid
Edit contact and account details easily
Offset carbon emissions from energy usage
View timeline of digital interactions
Receive push notifications for new bills
Pros
Easily manage bills and payments securely
Monitor electricity usage with smart meter data
Update account details without calling customer service
Cons
Smart meter required for detailed usage monitoring
Limited functionality for non-electricity customers
